Sleek vs Osome: Why I Choose the Latter For Financial Accounting (And What You Should Assess)

*This article is not affiliated in any way—I have no connection to either brand beyond being a customer.

Why Accounting Is Vital For Entrepreneurs

When I officially launched Joyce Tsang Content Marketing in 2022, I was stepping into a whole new world—running my own business, setting up client contracts, and managing internal admin. As someone who’s admittedly terrible at math, I knew I needed more than just a professional front for clients. I needed a reliable partner to help me manage my finances properly.

That’s when I started researching service providers for incorporation, accounting, and tax filing—and landed on Sleek.

Why I Chose Sleek First

I found Sleek through blog research and chose them because they were based in Hong Kong. That gave me confidence they’d understand local laws and requirements, and if anything went wrong, I could reach them in my time zone—or worst case, track them down.

At first, things looked promising. I spoke with a seasoned accountant who seemed to know exactly what I needed as a new business owner. He gave me the impression that everything could be handled smoothly.

But once my account was handed off to the broader team, things started to unravel.

The Pain of Fragmented Support

Emails went to a generic domain, picked up by whoever was available. I never knew who I was talking to, and it felt like no one truly understood my case. I kept wanting to speak to the original accountant, but instead, I had to repeat myself over and over. Not to mention, we were also communicating over Whatsapp since the email chains got too complicated, which defeats the purpose of having a platform in the first place. Over two years, my account was passed between 6–8 different individuals. That lack of continuity was exhausting.

The final straw? Sleek missed an MPF submission deadline and only informed me a month later. I had lined them up with my MPF agent and set up autopay through my Hang Seng business account. Not only did they fail to inform me, but they also asked me to pay the penalty—until I escalated the issue and they finally agreed to cover the cost.

Enter Osome

After that experience, I had no choice but to look elsewhere. Osome came up in another round of research. Though they didn’t offer payroll services, they were willing to accommodate the transfer of my information from Sleek.

Their onboarding was smooth. I spoke with a business development rep—not an accountant—but he was empathetic and understood my pain points. The communication was prompt, the timeline was clear, and just hearing “we can take it from here” was incredibly reassuring.

Their platform has improved over time, especially the chat function. I can see who I’m talking to, and when my account is handed off, I get a formal introduction. It’s still just text, but it feels more personal.

Feature	Sleek	Osome
Company Incorporation	Yes – Fast digital setup with local expertise in HK, SG, UK, AU	Yes – Digital incorporation in HK, SG, UK
Corporate Secretarial Services	Yes – Included in incorporation packages	Yes – Available as part of incorporation and compliance services
Accounting & Bookkeeping	Yes – Fixed monthly packages with dedicated accountants	Yes – Modular plans with scalable add-ons
Tax Filing & Compliance	Yes – Covers audit, tax filing, and compliance	Yes – Includes tax filing and compliance support
Payroll & MPF Services	Yes – Payroll and MPF submission included	No – Payroll services not offered
Platform Experience	All-in-one digital hub; human-led support	Streamlined dashboard; chat-based support
Customer Support Model	Human-centric with dedicated experts; 97% CSAT score	Hybrid model; responsive chat and onboarding team
Pricing Structure	Fixed, all-inclusive monthly plans	Modular pricing; base plans with optional add-ons
B-Corp Certification	Yes – Committed to social and environmental impact	No – Not currently B-Corp certified
Global Reach	HK, SG, UK, AU	HK, SG, UK
Best For	Entrepreneurs seeking predictable pricing and hands-on support	Founders who prefer flexibility and digital-first service

What Worked and What Didn’t

Both Sleek and Osome offer fully online platforms, which made onboarding and communication easy. But the difference lies in the experience.

With Sleek, the generic email system and constant handoffs made me feel like just another ticket. With Osome, I had a dedicated agent for nearly two years—until she got promoted. That consistency made a huge difference.

Sure, Osome has its quirks. There are occasional incorrect notifications, but they’re quick to resolve them. Nothing major has gone wrong, and I trust them with my accounts.

Who Should Use What?

I value:

• Speed: I don’t have time to chase platforms for basic functions.

• Simplicity: Set it up. Let it work.

• Support: A real human who solves problems, not just escalates them.

• Trust: If you fail me once, my business pays the price.

Feature	Sleek	Osome
Onboarding Speed	Smooth initial setup, but slow follow-through	Clear timeline, reassuring handoff, fast execution
Customer Support	Fragmented, impersonal, frequent handoffs	Personal, consistent, responsive
Payroll & MPF	Offered, but missed deadlines and lacked accountability	Not offered, but transparent about limitations
Platform UX	Functional but generic email threads	Chat-based, more personal with visible handoffs
Account Continuity	6–8 team members over 2 years; no ownership	Dedicated agent for 2 years; smoother transitions
Trust & Reliability	Low—reactive and inconsistent	High—proactive and dependable
Value to Entrepreneurs	Affordable but risky without accounting knowledge	Higher cost, but safer for non-finance founders

If you’re an accountant yourself, Sleek might work fine. It’s more affordable, and you’ll likely catch issues early. But if you’re like me—someone who needs a professional team to handle everything—Osome is the better choice. Just note: they don’t handle payroll or MPF submissions.

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